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10 Great Call Center Locations To Expand Your Business

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Regarding call center locations, there are a few key things you need to consider before expanding your business. These factors can include real estate availability, labor availability and cost, the business climate, and economic incentives.

Once you’ve assessed these factors, you can begin looking at specific call center locations that would be an excellent fit for your business.

 

Things to Consider Before Expanding to a Particular Location

Different states and cities run their territories differently. Some may offer more call center location options than others. Additionally, each state has its own set of laws and regulations that call centers must adhere to.

Before expanding your call center business to a new location, you need to have a general understanding of the business climate and what’s required to operate in that area.

You should also research any existing call centers in the area to get a sense of the competition.

Real Estate Availability

The call center industry is service-based, meaning that call center businesses don’t need a large amount of physical space to operate.

In general, you’ll want to look for call center locations with high office space availability. This will give you the flexibility to grow your business as needed. Plus, you’ll want to know the cost to rent office space, leasing it, or purchasing it in the long run. Prices can range significantly from city to city, such as $22 per square foot in Tulsa, Oklahoma, to $60 per square foot in New York City.

Labor Availability and Labor Cost

Your call center business will require a large amount of call center agents to staff your operations. Therefore, you’ll want to ensure that the location you choose has a high availability of workers and a low cost of labor.

The cost of labor can vary significantly from state to state. For example, call center agents in Mississippi earn an hourly wage of $10.49 on average, while call center agents in Washington D.C. earn an hourly wage of $20.86 on average.

Business Climate

When it comes to the business climate, you’ll want to consider the tax laws and regulations in place for call centers. Each state has different rules and regulations regarding call centers, so it’s essential to be aware of these before expanding your business.

Some things to consider are:

  • Corporate taxes
  • Union presence
  • Political issues
  • Infrastructure

Economic Incentives

Some states and cities offer economic incentives to call center businesses that expand to their location. These incentives can include tax breaks, reduced utility rates, and other financial perks.

It’s important to research whether any economic incentives are available in the state or city you’re considering before making a final decision.

Quality of Life

When your call center agents are happy, they’ll be more productive. That’s why it’s essential to consider the quality of life in the state or city you’re expanding to.

Existing Call Centers in the Area

As we mentioned earlier, it’s important to research any existing call centers in the area before expanding your business.

This will give you a better understanding of the competition and what you’ll need to do to stand out from the rest.

 

Ten Call Center Locations to Consider

Now that we’ve gone over some of the things you need to consider before expanding your call center business, let’s take a look at ten excellent call center locations to grow your business.

1. Augusta, GA

With a population of over 200,000 people, Augusta is the second-largest city in Georgia and is home to several large call center businesses. In addition, the city has a low cost of living and a variety of office space options for call center businesses.

2. Cedar City, UT

With a population of just over 30,000 people, Cedar City is a small city in southern Utah. The city offers a low cost of living and a variety of outdoor activities for call center agents to enjoy in their free time.

3. Fort Myers, FL

Fort Myers is a large city in southwest Florida with a population of over 70,000 people. The city has a tropical climate and is home to many call center businesses. Fort Myers also has a variety of office space options and an affordable cost of living.

4. Durham, NC

Durham is a large city in central North Carolina, home to over 230,000 people. The city is home to several large call center businesses and has a variety of office space options. Durham also offers a low cost of living and several cultural attractions.

5. Boise, ID

With a population of over 200,000 people, Boise is the largest city in Idaho and is home to many call center businesses. The city offers a low cost of living and a variety of office space options. Boise is also located near outdoor recreation areas, making it an excellent place for call center agents to enjoy their free time.

6. Reno, NV

Reno is a large city in northwest Nevada with a population of over 225,000 people. The city is home to several large call center businesses and has a variety of office space options. Reno also offers a variety of cultural attractions and a low cost of living.

7. Madison, WI

Madison is the capital of Wisconsin, with over 250,000 people. The city is home to several large call center businesses and offers a variety of office space options. Madison also has a low cost of living and is located near several outdoor recreation areas. With UW-Madison in town, locating your call center here is also ideal for creating a qualified candidate pipeline.

8. Oklahoma City, OK

Oklahoma City is the capital of Oklahoma, with a population of over 600,000. The city is home to several call center businesses and offers a variety of office space options. Oklahoma City also has an affordable cost of living and is located near many outdoor recreation areas.

9. Laredo, TX

Laredo is a large city in south Texas with a population of over 250,000 people. The city is located on the Mexican border and is home to many call center businesses. Laredo also offers a variety of office space options and an affordable cost of living. It’s a good option for multilingual call centers.

10. Lincoln, NE

Lincoln is the capital of Nebraska and has over 280,000 people. The city is home to several large call center businesses and offers a variety of office space options. Lincoln also has a low cost of living and is located near several outdoor recreation areas.

 

Expand Your Call Center Business

These are just a few of the many excellent call center locations to expand your business. When considering a location for your call center, be sure to research the real estate availability, labor availability and cost, business climate, economic incentives, quality of life, and existing call centers in the area.