Starting a call center can be a lucrative business venture, but it’s essential to protect your business with the proper insurance coverage. Many types of insurance policies offer protection for businesses, so it’s important to understand what type of coverage is best for your call center.
This article will provide an overview of insurance policies to consider.
Call Center Insurance Policy Options & Cost
The four most common types of insurance for call centers are as follows:
- General liability insurance protects you from lawsuits arising from injuries or property damage that occurs as a result of your business activities. General liability insurance can also help protect your call center’s assets in the event of a lawsuit. Typical costs are $500 to $2,000 per year, though rates will vary depending on the size and location of your business.
- Commercial property insurance can help reimburse you for lost or damaged property caused by fire, theft, or other covered events. Typical costs are $500 to $2,500 per year.
- Workers’ compensation insurance helps call centers cover the costs of employee injuries or illnesses. This type of insurance can help businesses pay for medical expenses, rehabilitation costs, and other related expenses. Workers’ compensation insurance is required in all states except Texas. Workers’ compensation insurance typically costs between 1% to 1.5% of your total payroll costs.
- Business income insurance is sometimes called business interruption insurance or business continuity insurance. This insurance helps businesses recover from certain losses caused by events such as property damage, theft, or business interruption. This type of insurance can help businesses cover the costs of not being able to operate for a period of time. It can also help businesses pay for expenses such as employee salaries, rent, and other ongoing costs.
The cost varies depending on the amount of coverage you purchase.
Other types of business insurance to consider based on the specifics of your call center include:
- Product liability insurance is a type of insurance that helps businesses protect themselves from lawsuits that may arise due to products that they sell. Typical costs are $500 to $1,000 per year for a small business.
- Professional liability insurance, also known as Errors and Omissions (E&O) insurance, helps professionals protect themselves from lawsuits.
- Employment practices liability insurance, also known as EPLI, helps call centers protect themselves from lawsuits that may arise from the way they employ their staff.
- Cyber liability insurance protects you from lawsuits that may arise from a data breach or other cyber incident.
- Business identity insurance protects your business from theft or misuse of your company name or logo.
- Commercial auto insurance and commercial fleet insurance protect you from lawsuits that may arise from accidents involving employees while driving for work.
- Key person insurance or key man insurance protects your call center from losses that may arise from the death or illness of a key employee,
- Equipment breakdown insurance can help pay for the cost of repairing or replacing damaged equipment,
While this list of insurance options covers most call centers, you may be required to purchase additional coverage depending on the specific nature of your call center. It is important to speak with an insurance company to determine which policies are right for your business.
The cost of business insurance will vary depending on the type and amount of coverage you purchase. However, business owners can expect to pay a few hundred dollars per year for general liability insurance.
It is important to talk to your insurance company to ensure you have the right coverage in place for your call center.
How Much Insurance Should a Call Center Have?
This is a difficult question to answer, as the amount of insurance you need will vary depending on the type of services you offer and the size of your company. That being said, most insurance experts recommend that business owners purchase enough coverage to protect their assets in the event of a lawsuit.
When shopping for liability insurance, be sure to ask your insurance company about the coverage limits and supplemental coverage options available.
Secure the Right Insurance for Your Call Center
Business insurance is essential for call centers. There are various types of business insurance available, and the amount of coverage you need will vary depending on the size and nature of your business. Be sure to speak with an insurance company to determine which policies are suitable for your call center business.